1. shipping--All dresses will be shipped by express like DHL or TNT. Tracking number will be sent if needed. It takes 4-7 working days for shipping.
2. refund--If we cannot finish your dress on time, or the dress is not in good condition when you get it (eg. there is a hole, it is in a wrong size, color is not right, etc.), a full refund will be made.
3. return policy--Due to the nature of wedding dresses business, all sales are final unless obviously wrongly made by accident (for example, your gown was made in the wrong size or color). Contact me within 3 days after you receive the gown and show me the pictures to confirm the mistake, we're willing to repair or remake the gown for you for free. But the freight for returning the dress should be afforded by the buyer.