1. I placed an order, can I cancel it?
Once you make the order, we'll send you an order form with all your details: Item Number, Color, Your Measurements, Request Date, etc.
We won’t make your gown without your confirmation. Before you confirm it you can change any detail like color, style, etc. or even cancel the order. However, once an order is confirmed, it cannot be cancelled.
2. How long does it take to receive my order?
It depends on the style you selected. Usually it takes around 12 days to make your dress, and then 5-7 working days for delivery by express. Express tracking number will be offered after we send it out.
Besides, urgent orders are available. Most gowns can be done as rush orders within 7 days.
3. I am not in a standard size. What shall I do?
Don’t worry, we can make your gown exactly in your own measurements. We'll send you a file to tell what measurements we need and how to measure. Please find a professional retailer to take your measurements and tell our sales person.
4. How if I didn’t find my dreamed gown in your collections?
For many conditions, you may not like the dresses at all side. Don’t worry, reasonable adjustments are no problem to our professional and experienced workers.
Or if you have got the photos of your dreamed gown on hand but cannot find it in our collections, it is great! Send us the photos, let us copy the style for you. 90% similarity can be guaranteed except for the details. As we know pictures cannot show the details clearly enough to make the dresses exactly the same.